Thank you for visiting The Fashion HQ. The following information is provided to you to ensure that you will enjoy your experience on our website so that you would want to come visit us repeatedly. Please note that your use of our site means that you agree to the terms and conditions set forth on this website. If you do not agree to these terms, please do not use this site. We may revise the terms stated at any time without prior notice, so please visit this page periodically to note any updates or changes made. If you have any concerns regarding our policies, please contact us.

Ordering Process
• Post your order as a comment only if you are 100% sure you want it. You will receive a confirmation email shortly with further instructions.
• Please follow the order format and check your order thoroughly. If the item you receive was wrong due to a mistake in your post, you will have to bear the postage cost for the exchange.
• Please make payment within 24 hours after confirmation mail has been sent.
• Strictly no cancellations once orders have been confirmed as we will reserve the item for you.



Merchandise

• Many of our merchandise are offered in limited quantities and are while supplies last. Due to their limited availability, many of the stock cannot be replenished.
• We do our best to make timely changes to the availability and quantity of the stock on our website.
• We put in our utmost effort to present the most accurate colors of our products, however, there may be slight differences due to monitor discrepancies and limitation of photography.
• Measurements stated are only estimates, given by the manufacturer(s).
• Prices are fixed. We do not accept trades/swaps, nor do we entertain negotiations/haggling.
• All merchandise may or may not come with tags but they are 100% authentic and new unless stated otherwise.
• All merchandise from Victoria's Secret will have tags removed/labels cut or defaced to prevent store returns as per the company's policy.
• Merchandise sold are non-exchangeable and non-refundable unless items sent were not the ones ordered.
• All design and content featured on this site, including, but not limited to, navigational graphics are copyrights to the designer Kryztilia and the site managers. You may not reproduce, distribute, use, copy, publish, display, modify or sell any of the materials without prior written permission to do so.
• You may download or print the content of this website for recommendations, personal, or non-commercial use only.


Shipping & Collection

• The shipping, postage, and collection methods available and costs may be adjusted without prior notice. Adjustments will be made based on the rates provided by Singpost.com. For detailed information, please click here.
• For all orders above 2kg or above $100, a self-collection may be arranged at our convenience and at our discretion.
• We will not be responsible for losses, defects, or any damage resulting in the method of collection chosen, hence, registered mail is recommended as it provides insurance for the item.


Correspondence

• We make every effort to respond promptly to relevant messages, e-mails, etc. However, there may be times when we take longer to respond due to unforeseen circumstances.
• We are under no obligation to respond to all correspondence, or to pay compensation of any kind for your comments or submissions.


Privacy & Security

• We keep all personal information on this site strictly confidential. Any disclosure of personal information submitted on this site will only be subjected to permission obtained by you or are required by law to do so.
• All business-related correspondence should not be submitted to or through this site. Please contact us privately via e-mail.

We reserve the right to prevent, revoke and/or ban your use of the site permanently or temporarily should you violate any of the terms stated above.